Excellence in Customer Service

Customer Service is at the heart of M5’s approach

Great customer service is having personal relationships with people you trust. Delivering pro-active service requires having tools that minimise the chance that problems will even occur. These ideals embody M5’s customer service philosophy.

Dedicated account managers

With M5, you can be assured that our relationship with you will continue past the initial sales process. We assign every customer a dedicated account manager. Your account manager will work with you from day one using his or her industry expertise to ensure a successful implementation and will continue to be your point of contact should you have any questions or additional requirements.

With M5, you get:

• Locally-based support teams
• Pro-active carrier monitoring
• Client account and network monitoring
• Online embedded continuity planning
• End user feature monitoring

“We had a power outage in November and you redirected the phones to the Melbourne office. I was very impressed with M5 (or your) quick thinking and excellence in service. Since being with M5 we have had NO dumped calls, no loss of packets, nice new feature rich phones, less stressed support staff and happy customers as a result.” – Belinda Grayson, Support Team Manager, OCLC Global Gateway